Returns & Exchanges
At Mountain Equipment, we stand by the quality of our gear and offer a 30-day return policy for all unworn apparel in its original packaging. If your purchase doesn't meet your expedition standards, we are here to help you find the right fit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process and attach it securely to your package.
Pack and Ship
Place the items in their original box or a similar durable mailer and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing